FAQ

1. How long does delivery take?

Orders are prepared and shipped within 1–2 business days after payment confirmation.
Once dispatched, the estimated delivery times are:

  • Europe: 8–12 business days

  • United Kingdom: 8–12 business days

  • United States: 8–12 business days

  • Other regions: 10–15 business days

Please note that these are estimated timeframes. Delays may occasionally occur due to customs inspections, local courier schedules, or unexpected weather conditions.

2. How can I track my package?

After your order is sent out, you’ll receive a shipping confirmation email containing your tracking number.
Simply use this number to follow the journey of your parcel online until it reaches your address.

3. Is shipping free?

Yes! We offer free shipping on all purchases over €30 / £30 / $30.
For smaller orders, a standard shipping fee will apply, automatically calculated at checkout according to your delivery location.

4. Can I change or cancel my order after placing it?

Since we aim to process all orders quickly, any changes or cancellations must be made as soon as possible after purchase.
If your order has already been shipped, we are unable to modify or cancel it.
Please contact us promptly at 📧 support@thalorinex.com for assistance.

5. What is your return policy?

We accept returns within 30 days of receiving your item, as long as it is unused, undamaged, and in its original packaging.
Before sending any item back, please reach out to our support team for return instructions.

6. How are refunds handled?

Once your return is received and inspected, we’ll notify you by email regarding the status of your refund request.
If approved, the refund will be processed to your original payment method within 5–10 business days.

7. My order arrived damaged or incorrect — what should I do?

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery at 📧 support@thalorinex.com.
Attach clear photos and a short explanation of the issue, and we’ll arrange a replacement or full refund at no cost to you.

8. Do you ship worldwide?

Yes, we proudly offer international delivery to most countries.
Shipping times and customs procedures may vary depending on your destination.

9. Will I have to pay customs or import fees?

Some international orders may be subject to customs duties or import taxes based on your country’s regulations.
These fees are determined by local authorities and remain the responsibility of the customer.

10. How can I reach customer support?

If you need help or have any questions about your order, feel free to contact our friendly support team:
📧 support@thalorinex.com
We typically reply within 24 hours and are always happy to assist.