Refunds & Returns Policy

At Thalorinex, your satisfaction is our priority. If your purchase doesn’t meet your expectations, we’re here to help. Please review the policy below for details on returns, exchanges, and refunds.

Returns

We accept returns on eligible products within 30 days of delivery.
To qualify for a return, please ensure that:

  • The item is unused, undamaged, and returned in its original packaging.

  • All accessories, manuals, and tags are included.

  • You provide proof of purchase, such as your order confirmation or receipt.

Before returning any item, please contact our support team at 📧 support@thalorinex.com to receive authorization and return instructions.
Items sent back without prior approval may not be accepted.

Return Shipping

Customers are generally responsible for covering the return shipping costs.
However, if the product was defective, damaged, or incorrect, Thalorinex will cover the return shipping expenses or provide a prepaid return label.

Refund Process

Once your returned product is received and inspected, we’ll notify you by email regarding the status of your refund request.

If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that depending on your bank or payment provider, it might take additional time for the funds to appear in your account.

Shipping costs (if any) are non-refundable, unless the return is due to our mistake.

Damaged or Defective Items

If your order arrives damaged, faulty, or incorrect, please reach out to us within 7 days of delivery at 📧 support@thalorinex.com.
Include clear photos of the issue and a short description of the problem.
We’ll arrange either a replacement or a full refund at no extra cost to you.

Non-Returnable Items

Certain products cannot be returned for hygiene and safety reasons, including (but not limited to):

  • Personal care or hygiene products

  • Perishable goods

  • Gift cards

  • Downloadable digital items

Exchanges

We offer replacements only for defective or damaged products.
If you’d like to exchange your item for the same model, please contact us at 📧 support@thalorinex.com for further assistance.

Need Help?

If you have any questions about returns, refunds, or exchanges, our support team is happy to assist you:
📧 support@thalorinex.com